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Last Updated: 8 October 2026
Welcome to Nisha & Jagat.
These Terms & Conditions govern your access to and use of the Nisha & Jagat website, including browsing our website, creating an account, purchasing products, placing orders, requesting consultations and engaging with our bespoke and couture services.
By accessing or using our website, you agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms & Conditions, please do not use our website or place an order through it.
1. ABOUT NISHA & JAGAT
The website www.nishaandjagat.com is operated by Nisha & Jagat, a fashion and couture brand offering ready-to-wear clothing, occasion wear, bespoke and personalised couture services.
Our business/contact details are:
Nisha & Jagat
Nisha & Jagat Signature Studio
Indore, Madhya Pradesh, India
Email: [email protected]
Phone: +91 9826618000
WhatsApp: +91 9826618000
2. USE OF OUR WEBSITE
You may use our website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, website or systems.
3. ELIGIBILITY AND CUSTOMER INFORMATION
By using our website or placing an order, you confirm that the information provided by you is accurate, complete and up to date.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
You should notify us promptly if you believe that your account or login information has been accessed without your permission.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, materials and other information displayed on our website are accurate.
However, slight variations may occur due to:
Such variations may be inherent characteristics of a handcrafted or fashion product and do not necessarily constitute a defect.
We reserve the right to correct genuine errors or inaccuracies in product information when identified.
5. PRODUCT AVAILABILITY
Products displayed on our website are subject to availability.
The addition of a product to your cart does not necessarily guarantee that the product will remain available until the order is completed.
In the event that a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution in accordance with our applicable policies.
6. PRICES AND TAXES
Prices displayed on the website are stated in Indian Rupees (INR), unless otherwise specified.
Prices may change from time to time without prior notice.
The applicable price at the time an order is placed will generally apply to that order, subject to correction of genuine pricing or technical errors.
Where applicable, taxes, shipping charges or other charges will be displayed during the purchasing process.
7. ORDERS
When you place an order through our website, you are making a request to purchase the selected product or products.
An order will be considered accepted by Nisha & Jagat when we have successfully received and accepted the order and payment, subject to availability and these Terms & Conditions.
We may contact you using the information provided during checkout to verify or clarify order details where reasonably necessary.
We reserve the right to cancel or decline an order in circumstances including:
If we cancel an order after payment has been received, any eligible refund will be handled in accordance with our applicable Refund Policy.
8. PAYMENT
Payments made through our website may be processed through authorised payment gateways or payment service providers.
You agree to provide accurate and valid payment information where required.
We do not ordinarily store complete debit-card, credit-card or banking credentials on our own servers. Payment information may be processed by the relevant payment service provider in accordance with its own terms, privacy policy and applicable law.
An order will not be considered successfully placed where payment has failed, been declined, reversed or has not been successfully received.
9. SHIPPING AND DELIVERY
We will make reasonable efforts to dispatch and deliver products within the applicable delivery timelines communicated to you.
Delivery timelines may vary depending on:
Shipping charges, delivery areas, estimated timelines and other delivery terms are governed by our Shipping & Delivery Policy.
For customised, bespoke or couture orders, delivery timelines may differ and will be communicated separately.
10. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges, cancellations and refunds are subject to the Nisha & Jagat Refund, Returns & Exchanges Policy applicable to the relevant product or service.
Certain products, including personalised, customised, altered or bespoke creations, may be subject to specific restrictions because they are created specifically for an individual customer.
The applicable policy will explain the eligibility requirements, procedure and timelines.
Nothing in these Terms & Conditions is intended to limit any rights available to consumers under applicable law.
11. BESPOKE AND COUTURE SERVICES
Nisha & Jagat offers bespoke, personalised and couture services.
Bespoke or customised creations may involve:
Because such creations may be made specifically according to a customer’s requirements, they may be subject to different cancellation, return, exchange and refund conditions from standard ready-to-wear products.
The specific terms applicable to a bespoke or couture order may also be communicated to the customer before the order is confirmed.
12. MEASUREMENTS, FITTING AND CUSTOMER-PROVIDED INFORMATION
Where a customer provides measurements, size information or other specifications for a personalised or bespoke garment, the customer is responsible for providing accurate information to the best of their knowledge.
Where measurements are taken or confirmed by Nisha & Jagat or its authorised representatives, the information recorded during the consultation or fitting will be used for the relevant garment.
Minor fitting adjustments may sometimes be required because garments are individually constructed and fabrics, cuts and designs may behave differently.
Any applicable alteration arrangements will be communicated separately.
13. CUSTOMISATION AND DESIGN APPROVAL
For bespoke or customised creations, the customer may be asked to confirm relevant details before production.
Once production or specialised customisation has commenced, changes to the design, fabric, colour, measurements or other specifications may not always be possible.
Where a requested change is possible, additional charges or changes to the delivery timeline may apply. These will be communicated before proceeding where reasonably possible.
14. CONSULTATIONS
Consultations may be requested through our website or other communication channels.
A consultation request does not automatically constitute a confirmed appointment or an order.
Appointment availability, timing, location and other relevant details will be confirmed separately by Nisha & Jagat.
15. INTELLECTUAL PROPERTY
All content appearing on the Nisha & Jagat website, including but not limited to:
is owned by or licensed to Nisha & Jagat unless otherwise stated.
Such content may not be copied, reproduced, modified, distributed, published, sold or commercially exploited without prior written permission from Nisha & Jagat.
The Nisha & Jagat name, logos, monograms and associated brand elements may not be used in a manner that suggests unauthorised affiliation, endorsement or partnership.
16. CUSTOMER PHOTOGRAPHS AND CONTENT
If you voluntarily provide photographs, testimonials, reviews or other content to Nisha & Jagat, you confirm that you have the necessary rights or permission to provide such content.
We will use customer photographs, testimonials or other personally identifiable content for promotional or marketing purposes only where appropriate permission or consent has been obtained.
Our use of personal information is also subject to our Privacy Policy.
17. WEBSITE AVAILABILITY
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be:
The website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances beyond our reasonable control.
18. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party services, including payment providers, delivery providers, communication services, social media platforms, analytics services and other technology providers.
Third-party services may have their own terms and privacy policies.
Nisha & Jagat is not responsible for the content, availability, security or privacy practices of third-party websites or services that are outside our control.
19. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Nisha & Jagat will not be responsible for losses arising from circumstances beyond our reasonable control, including technical failures, internet disruptions, courier delays, natural events, government restrictions or other force majeure events.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
20. FORCE MAJEURE
Nisha & Jagat will not be considered in breach of these Terms & Conditions where performance of our obligations is delayed or prevented by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, fire, epidemic or pandemic-related restrictions, government action, strikes, transportation disruptions, internet or infrastructure failures, civil disturbances or other unforeseen events.
We will make reasonable efforts to minimise the effect of such circumstances and resume services as soon as reasonably practicable.
21. FRAUDULENT OR UNAUTHORISED TRANSACTIONS
We reserve the right to investigate orders that appear to involve fraud, misuse, unauthorised payment methods or other suspicious activity.
Where reasonably necessary, we may cancel or hold an order pending verification.
Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our applicable Refund Policy and applicable law.
22. PRIVACY
Your use of our website and our handling of your personal information are also governed by our Privacy Policy.
Our Privacy Policy explains the types of personal information we collect, how we use it, how it may be shared, how it is protected and the rights available to you under applicable law.
23. CHANGES TO THESE TERMS
Nisha & Jagat may update these Terms & Conditions from time to time to reflect changes in our services, products, website, business practices or applicable legal requirements.
When changes are made, the revised version will be published on this page with an updated “Last Updated” date.
Your continued use of the website after the updated Terms & Conditions are published constitutes acceptance of the revised Terms, subject to applicable law.
24. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer protection laws and the jurisdiction of competent consumer forums or authorities, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Indore, Madhya Pradesh.
Nothing in this section is intended to take away any statutory rights or remedies available to consumers under applicable law.
25. GRIEVANCE AND CUSTOMER SUPPORT
If you have any question, concern or complaint regarding an order, product, service or these Terms & Conditions, please contact us:
Nisha & Jagat
Nisha & Jagat Signature Studio
Indore, Madhya Pradesh, India
Email: [email protected]
Phone: +91 9826618000
WhatsApp: +91 9826618000
We will make reasonable efforts to review and respond to complaints and requests within the time required under applicable law.
The Consumer Protection (E-Commerce) Rules contain specific requirements concerning consumer grievance handling, including providing a mechanism through which complaints can be lodged and tracked.
26. ACCEPTANCE OF TERMS
By accessing, browsing or using the Nisha & Jagat website, creating an account, placing an order or otherwise using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them, together with our Privacy Policy and other applicable policies published on our website.
